Questions
When do Christmas orders close?
Order by 7 December. That leaves time for your proof, any revisions, printing and US shipping before Christmas. Orders after that date still go out in the order they arrive.
Is it drawn by a person?
Each portrait starts as an AI-assisted draft built from your photos and is finished by an illustrator, who corrects likeness, markings and details. We say this on every page so there are no surprises.
What photos work best?
A clear, well-lit photo of each face, taken at eye level. They don't need to be together in one photo; we combine them. For pets who've passed, any photo you have is fine.
What if I don't like the proof?
Ask for changes, up to three rounds. If it still isn't right, we refund you in full before anything is printed.
Can I add more people or pets?
Yes. The canvas includes up to three members. Each extra person or pet is US$20, added at checkout.
Do you ship outside the US?
Not yet. We print and ship within the US only for now.
What if it arrives damaged?
Email us a photo within 30 days of delivery and we'll reprint it free.
Something else? Email [email protected]. We reply within one business day.