Returns and refunds

Last updated 5 November 2026

Each portrait is made for you, so we can't accept change-of-mind returns. Instead, we make sure you're happy before printing.

Before printing

You can ask for up to three rounds of changes to your proof. If you're still not happy, we refund your order in full and nothing is printed.

Damaged or misprinted

If your canvas arrives damaged or doesn't match your approved proof, email a photo within 30 days of delivery and we'll reprint it free.

How to start a return

Email [email protected] with your order number and what happened. A photo helps if something arrived damaged. Refunds go back to the original payment method within 5–10 business days of approval.